Welcome to the Haskris Company e-commerce website. Our web store is focused on the sale of replacement parts for Haskris Chillers to businesses via the Internet. In using this site, you agree to accept and comply with all of the terms described in this policy, as amended from time to time. Please read the following Terms of Use carefully. They govern your access and use of this Website.
Use of Website
Contents are included in this Website solely for the convenience of Website Users/Purchasers. You may not resell, republish, or copy (other than a copy for personal use), any of the contents of this Website without the prior written consent of Haskris Company, which may be withheld in its sole discretion.
Member Account
To become a registered user of the site, you must be 18 years of age. You agree to furnish factual, correct, current and complete information with regards to yourself as requested by the registration process. The Haskris login system allows users to set their username and password. Multiple members should not share a single username for security purposes. You will be responsible for maintaining the confidentiality of your password and for all activities that transpire on or within your account. It will be your responsibility to notify Haskris Company immediately if your notice any unauthorized access or use of your account or password or any other breach of security. Haskris Company will not be held liable for any loss and/or damage arising from any failure to comply with this policy.
If you knowingly provide any information of a fraudulent, illegal or inaccurate nature, Haskris Company reserves the right to suspend or terminate your account. Likewise, your account may be terminated if any user abuses, disrupts, or interferes with this site in any way or does not comply with these Terms of Use. Haskris also reserves the right to remove any account this is no longer active for an extended period of time.
Purchases
Neither we, nor any third parties provide any warranty or guarantee as to the suitability of the materials found or offered on this Website for any particular purpose. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements. Although Haskris attempts to provide accurate information, images, pictures, logos, icons and materials on this site, it makes no representation, endorsement, or warranty that such contents are accurate.
Haskris Company reserves the right to cancel and stop offering any product previously offered. You agree that Haskris Company will not be liable for any updates, modifications, price changes, revisions or discontinuance of any product. If pricing is determined to be incorrect, for any reason and at the discretion of Haskris, you may be notified that your order is canceled. If you do not agree to any updated version of the Terms of Use, you will be prohibited from completing your purchase from the Haskris Company store.
Shipping Policy/ Miscellaneous Fees
Orders placed before 2:00 P.M. CST will ship that day. Orders placed after 2:00 P.M. CST may not ship until the next business day.
A minimum shipping charge of $10.00 will apply to all orders. When placing your order, a drop-down will present you with your shipping options. For any shipping requests not represented by the drop-down, please call Customer Service at 847-956-6420 to place your order.
Part orders shipped to Canada or Mexico will incur an additional $25 processing fee. For all other countries outside of the United States, there is a $50 International processing fee. Duties/customs fees are the sole responsibility of the Purchaser.
Sales/Use Tax
As of June 1, 2019, Haskris Company only collects sales tax for items shipped to Illinois, California, Colorado and Ohio. For states other than these, it is the users’ responsibility to determine if sales or use tax are due and to remit such tax to the appropriate jurisdiction on a timely basis.
Sales Tax and Exemptions – Users purchasing from Haskris that will be shipped within Illinois or to California, Colorado or Ohio will incur state sales tax which will be added to their invoice. If the purchaser claims their purchases are exempt from sales tax for any reason, they must provide valid documentation to Haskris before sales tax will be removed from transaction. Transactions exempt for resale purposes must provide valid resale certificate. Transactions exempt for governmental or non-profit use must provide state exemption letter and payment must be made directly from exempt organization. Transactions paid by employees or contractors for future reimbursement by exempt organizations will not qualify as exempt transactions from Haskris; rather only transactions where exemption letter from state is provided AND payment is made directly by the exempt organization. For other exemptions not mentioned here, please contact Haskris directly at 847-956-6420 so that we can request specific documentation as applicable prior to fulfilling your order.
Return Policy
All returns, replacements, technical services and support shall be handled by the Haskris Customer Service Team. Call 847-956-6420 for assistance.
Cancellations of Orders Prior to Shipment
Purchaser may call to cancel an order prior to pick-up by designated shipper at Haskris. In such cases, a full refund will be processed less a 5% handling charge.
Return Authorization
Before any item can be returned, Purchaser must obtain a Return Materials Authorization Number (RMA Number) from Haskris and reference this number on return shipping documents. Returns made without the RMA Number may be returned to purchaser, freight collect.
Defective or Incorrect Products
We are committed to ensuring that all of our products are delivered as ordered. If any incorrect items are received or items are received in a damaged condition, please contact us immediately (within 10 days of delivery) to receive an RMA number. Upon return, we will immediately replace the damaged or incorrect portion of your order.
Products Ordered in Error
Product returns for items ordered in error are subject to the discretion of Haskris and will incur a minimum restocking charge. The Customer Service Team will advise Purchaser of the restocking charge and provide Purchaser with an RMA Number if appropriate. Haskris will not grant credit for: (1) Products which have since been discontinued or purchased more than 30 days prior, (2) Products supplied as an accommodation, (3) Products not purchased from Haskris, (4) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new, (5) Products that have been shipped outside the United States or (6) Shipping costs associated with items ordered in error.
Product Warranty
Products are under warranty for a period of 90 days from order date. Defective parts within the warranty period must be returned, shipping prepaid to Haskris Company. Normal outgoing surface transportation charges for domestic shipments only, will be paid by Haskris Company.